Effective Date: [Insert Date]

At LUMEVA, we value your satisfaction and stand behind the quality of our skincare products. Due to the nature of our products and hygiene standards, we follow a specific refund and return policy to ensure safety for all customers.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

• The product was damaged, defective, or incorrect at the time of delivery

• The request is made within [Insert timeframe, e.g., 7 days] of receiving the order

• You provide proof of purchase (order number and payment receipt)

• The item is unused and in its original packaging (for damaged/incorrect orders)

Unfortunately, we do not offer refunds or returns for:

• Opened or used skincare products

• Products purchased during promotions or sales (unless defective)

• Change of mind or dissatisfaction after use

2. How to Request a Refund

To request a refund, please contact our support team at [Insert email] with the following details:

• Full name and contact information

• Order number

• Photos or video of the damaged or incorrect item

• A brief description of the issue

Our team will review your request and respond within 2-3 business days.

3. Refund Process

Once your request is approved:

• You may be asked to return the product to us (instructions will be provided)

• Refunds will be issued to the original method of payment within 7–10 business days

• In case of returned items, shipping costs are non-refundable unless the return is due to our error

4. Replacements (if applicable)

Instead of a refund, you may choose to receive a replacement product if available. Please mention your preference in your refund request email.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• First, check your bank or credit card account again

• Then contact your bank or card provider—it may take some time before your refund is officially posted

• If you’ve done all of this and still have not received your refund, please contact us at [Insert email]

6. Contact Us

For any questions related to your order or this refund policy, please contact:

LUMEVA Skincare
Email: [Insert email]
Phone: [Insert number]
Website: www.lumeva.com