At LUMEVA, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our AI Skin-Recognition feature, or purchase our skincare products.

1. Information We Collect

We may collect the following types of personal information:

a. Personal Identification Information

• Name

• Email address

• Phone number

• Shipping and billing address

b. Payment Information

• Payment details are processed securely by trusted third-party payment processors.

• LUMEVA does not store or have access to your credit/debit card information.

c. Device & Usage Information

• IP address

• Browser type

• Time zone

• Pages and products viewed

• Website interaction data
  (Used strictly for analytics and site optimization.)

d. Communication Data

• Information you provide when contacting us through forms, emails, or customer support.

e. AI Face-Recognition & Skin-Analysis Data

When you use LUMEVA’s AI-powered face-recognition and skin-analysis tools, we may collect:

• Facial images voluntarily uploaded or scanned by you

• Derived skin-metrics such as skin type, texture, pigmentation, pores, fine lines, and other skin characteristics

• Historical scan data for tracking progress (only if you opt-in)

Important:

• We do not use your facial images for identity verification or biometric matching.

• The images are used solely for skincare analysis and product recommendations.

• You may request deletion of your images and analysis data at any time.

2. How We Use Your Information

We use the information we collect to:

General Purposes

• Process and fulfill orders

• Provide customer support

• Improve website functionality and user experience

• Send order updates, product news, and skincare tips (only with your consent)

• Comply with legal obligations

AI Skin-Analysis Purposes

• Analyse your skin to provide personalized product recommendations

• Improve accuracy and performance of the AI system

• Track your skin’s progress over time (optional feature)

• Offer a customized skincare experience based on your concerns

We do not use your images for marketing or advertising without explicit permission.
We do not manipulate or alter your facial appearance beyond generating skin-analysis results.

3. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your data only with:

• Trusted service providers (e.g., payment processors, delivery partners, website analytics providers)

• AI processing partners who assist in analyzing facial images, under strict confidentiality and security obligations

• Legal authorities, if required by law

All shared data is limited to what is necessary for service delivery.

4. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance browsing experience

• Remember your preferences

• Understand site traffic for optimization

You may disable cookies in your browser settings, but some website features may not function properly.

5. Data Security

We take strong technical and organizational measures to ensure your data stays safe:

• Encrypted storage of sensitive information

• Secure servers

• Limited internal access to personal data

• Regular system monitoring and security reviews

However, no method of online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Request corrections or deletion

• Withdraw consent for marketing communications

• Request deletion of AI skin-analysis images and derived data

• File a complaint with a data protection authority

To exercise any of these rights, please contact us at [Insert Email].

7. AI Face-Recognition Data Use & Retention

We believe transparency matters. Here is how we handle your AI-related data:

• Images are analyzed for skincare purposes only.

• You may opt-in or opt-out of storing your scan history.

• If stored, data is encrypted and can be deleted upon request.

• We do not use AI data to identify individuals.

• We do not share AI images or metrics with advertisers or third-parties for marketing.

• We do not manipulate or enhance your appearance beyond analysis.

• Users maintain full control over deletion and access.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices and encourage you to review each site’s privacy policy.

9. Children’s Privacy

Our website and AI-tools are not intended for individuals under 13 years of age.
We do not knowingly collect personal data from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page along with the updated effective date.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you may contact us at:

LUMEVA Skincare
Email: contact@lumevacare.com / info@lumevacare.com
Phone: +91 9619382212
Website: www.lumeva.com