Terms of service

Welcome to Lumeva. These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

By accessing our site, you confirm that you are at least 18 years of age or using the website under parental supervision.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to use our products or services for any illegal or unauthorized purpose.

2. Products & Services

All product descriptions, pricing, and availability are subject to change without notice.
We reserve the right to discontinue any product at any time.
We have made every effort to display product images and descriptions as accurately as possible. However, we cannot guarantee exact color or appearance due to device display differences.

3. Pricing & Payments

All prices are listed in INR (₹) unless stated otherwise.
We reserve the right to modify prices at any time without prior notice.
Payments are processed securely through authorized third-party payment gateways.
We do not store your card or UPI details.

4. Orders & Order Acceptance

Once you place an order, you will receive an order confirmation email or message.
We reserve the right to cancel or refuse any order due to reasons including product availability, pricing errors, suspected fraud, or incorrect information.
In case of cancellation, refunds will be processed as per our Refund Policy.

5. Shipping & Delivery

Delivery timelines provided are estimated and may vary due to logistics, weather conditions, or unforeseen circumstances.
Lumeva is not responsible for delays caused by courier partners.
Complete and accurate delivery details must be provided by the customer.

6. Returns, Refunds & Cancellations

All returns, refunds, and cancellations are governed by our Refund & Return Policy, available on our website.

7. Intellectual Property

All content on this website, including text, images, graphics, logos, designs, videos, and code, is the exclusive property of Lumeva and is protected under applicable intellectual property laws.

Unauthorized reproduction, copying, modification, or distribution is strictly prohibited.

8. User Conduct

You agree not to:

Use the site for unlawful purposes
Upload malicious code or viruses
Attempt to gain unauthorized access to our systems
Engage in fraudulent, abusive, or harmful behavior

Violation may result in termination of access.

9. Third-Party Links

Our website may contain links to third-party sites. Lumeva is not responsible for the content, privacy policies, or practices of any third-party websites.

10. Disclaimer of Warranties

Our products and services are provided “as is” and “as available.”
We do not guarantee uninterrupted, secure, or error-free service.
Product results may vary from person to person. No medical or dermatological claims are made unless specifically stated.

11. Limitation of Liability

Lumeva shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or services.

12. Indemnification

You agree to indemnify and hold harmless Lumeva, its directors, employees, affiliates, and partners from any claims, damages, or legal fees arising from your violation of these Terms.

13. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra.